[justme]

Maybe, justme, if you worked for Great Lakes Airlines things would be different.

You're right Butch, I do get a bit more annoyed since I do work for Delta, but it would be equally irritating either way reading him typing the same thing over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over... irritating isn't it?

Unfortunately, as my neighbors tell me, a large target is easy to hit.

Problem is, he's not even shooting at the right target. This is a complaint about UNITED... what the hell does his opinion of DELTA have to do with that? I'll answer my own question for you... NOTHING!!

Delta, American, United, and US Airways would all give themselves a boost with the DOT if they could come to understand that ordinary civilized behavior costs nothing. It can also go a long way toward holding down complaints. The Delta staff I’ve encountered in Billings are kind and decent people. Based on some of the posts on this board Atlanta is another story.

Agreed, agreed, I'm sure they are, it is.

Apparently some (ATL) Delta staff “rule” their concourses like a banana republic dictator.

I don't get the reference, but nonetheless, ATL is a monster of an airport that is understaffed at best and we try to do our best. I would be lying if I said everyone I have met, worked with, and interacted with was the nicest person ever, and honestly it really bugs me that I know they are out there representing our company. I wish I could reassign, remove, or replace all of them with your smiling staff from BIL. Ask them if they'd like to transfer next time you see them.