Justme,
When you are trying to determine the quality of something, it is often through the use of a benchmark which helps determine how someone has performed. This is a well established principle. I would suggest for example, that if you wanted to know what constituted "best in class" for service quality in relation to airlines, you might consider Singapore Airlines in that category. They have consistently, over decades, demonstrated the highest standards of customer service. Equally, when comparing "worst in class" I would argue that Delta Airlines would fit nicely as a benchmark. I am afraid that you appear to have the "Delta" arrogance and feel that you are entitled to determine who I choose as my benchmark. You don't.
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You are correct that he should have acknowledged you, but it is against federal regulations to give a checked bag back to a passenger in the jetway. Once they put the tag on it and stowed it ion the cargo hold of the first airplane, it must stay there until your final destination where you can claim it at baggage claim. I hope if this situation comes up in the future, this info will help you.
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Except that they broke "federal regulations" and gave him the bag when they realised that they had created the problem in the first place!! Funny how they can suddenly break federal regulations when it suits them. He did not wish to check the bag precisely because he needed the contents. How many times have passengers been advised not to put vital medicines or equipment in checked bags? He followed the guidance and was forced to check it anyway, by Mrs. Obnoxious at the jetway.
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ATL is a monster of an airport that is understaffed at best and we try to do our best.
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You have got to be JOKING! ATL is a hell hole and frankly, if that is your best, it is time to pack up and go home. Oh that is right, the customers drove you to the wall.. but nanny government rescued you!