Yes, send this email to the Vice President of Rewards. It may not seem like it matters but it does. Several agents I talked to said they are getting numerous complaints. It was sad when I tried to use my rewards... I finally got to an agent who didn't just quote policy. She was able to getting one way out and I paid for the other back. I felt at least she tried so I did fly them and the service on the plane was a good as the old days when Herb was around... Please write them ...
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