Complaint: Canceled / Delayed / Overbooked We were told they overbooked- Not
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Old Jul 6, 2010, 5:05 AM
justme justme is offline
Delta Air Lines Employee (NOT OFFICIAL REP)
 
Join Date: Jul 2009
Location: ATL
Posts: 257
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Quote:
Once we were in our seats 4 Delta employees ( 2 Stewardess' and 2 pilots) boarded and took the empty seats. Everyone was up in arms, saying this isnt right.
First, they aren't "stewardesses", in the US they are flight attendants, and have been since the 70s

Now, to your complaint... You say it's not right for a crew to travel on a company aircraft? Did anyone bother to find out why they were getting on the flight in the first place? Sounds to me like they weren't exactly expected, which leads me to believe that they were a relief crew for another city. I don't know where you were flying to, but SLC is definitely a crew base, so if there was a need for a crew in another city, they could have easily been coming from there. An example if you may. Flight 123 in ATL has a crew that times out. Since it is a 767-300 and there are no spare crews for that AC type in ATL, they find a crew in SLC that is available, and scramble to put them on the first flight from SLC to ATL. That happened to be your flight. So, unfortunately you have to sacrifice a few to save the many. There was potentially a flight in another city with hundreds of people on it that needed a crew. Not to mention the man that was involed was given a check for the value of the flight(s) they missed (or are going to miss) PLUS the IDBC voucher. Would it have been better for Delta to have cancelled the other flight full of people, or ask for volunteers and compensate passengers for getting off the flight you were on. Would you prefer the flight full of people waiting for a crew not get to where they're wanting to go? Delta is in the business of trying to keep as many people as possible happy. One upset passenger versus potentially 300 is pretty easy math.
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