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Blunt to the customers telling them the error of their ways, or blunt about the failings of their colleagues.
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Why is it that the customer can do no wrong and it is always the airline employee failing? There are plenty of examples here, and I'm sure everywhere else, that prove that customers "complain" when it was clearly their fault. Why should the airline apologize for someone's stupidity, laziness, or lack of preparation or understanding?
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I think Bigfoot is blurry, that's the problem. It's not the photographer's fault. Bigfoot is blurry, and that's extra scary to me. There's a large, out-of-focus monster roaming the countryside. Run, he's fuzzy, get out of here.
- Mitch Hedberg
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