Complaint: Check-in / Boarding honeymoon cruise missed because of 12 minutes
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  #5  
Old Jul 11, 2010, 11:51 PM
sporter410 sporter410 is offline
 
Join Date: Jul 2010
Posts: 4
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Yes, we have learned from this experience to fly in the day before the cruise. Also, the internet did show to be 1 hr ahead for international, but unfortunately, we did not see it until we went back and looked; we only saw at the bottom of the E-ticket where it stated 30 minutes. We actually intended on being there a hour ahead of schedule as that is what we normally do for domestic flights. There was a little more traffic than we bargained on(which is another reason to fly in a day ahead for a cruise). There had been a bus fire which may have caused that, but still I wish we had just left earlier. We thought we were giviing ourselves enough time. My disappointment with the airline is that they would not work with us even though according to their rules, it was our fault. There was still time for them to get us on the plane. I was told over and over when I called in that you had to be at the gate 30 min before and we could have made that easily as there was no line going through security. The attendant had even told the gate employee that she could get us at the gate in 10 min.

And yes, it seems strange to go on a cruise with family during a honeymoon, but we were not planning on spending all our time with them. The cruise was an Alaskan cruise for 1 week so we would have been able to spend time together and visit with family.

I have calmed down some now, but don't like to relive it in my mind. We will plan it another time.