This seems to be a common issue - Air Canada seem to regularly charge customers TWICE. In the first instance they take the total ticket price, then two days later they take payment for each individual ticket. I'm presuming at best this is a problem with their systems and at worst the fact they haven't done anything about it proves they care little about customer service.
Incident = Air Canada have doubled up on payment authorisation causing £1998.20 to be frozen in my bank account for 7-10 working days.
I booked my tickets online on the 7th July and paid £1998.20 by Visa Debit Card. Two days later by account was deducted by two payments each of £998.10. As these amounts don\'t match the authorised amount, £1998.20 remains frozen by my bank despite Air Canada recieving full payment. I have contacted their reservations department and had lengthy conversations but NO ASSISTANCE WAS OFFERED WHATSOVER and am simply told that I must wait 7-10 working days for the amount to unfreeze.
I find this is totally unacceptable and am appalled at their complete lack of assistance in resolving this situation. My bank have told me what they need to do which is simply to reverse the original request and £1998.20 of my money will IMMEDIATELY be unfrozen.
Why dont they do it???
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