Thanks!
Part of the frustration is that its very difficult to find out who to contact. Though I was talking to a supervisor in 'Website Customer Services' it seemed to be an extension of reservations and they didn't really grasp the notion of bank authorisations. Furthermore the first time I called I was told they could see two payments recieved on their system and the second time I called I was told they could only see one - so not sure if I was being given all the info. I had an inkling something was amiss when the payment didn't go through immediately. There was a two day delay before the two payments went through whereas normally when I book flights the money is deducted at the time of the transaction.
So many thanks indeed for the link, I'll have a go!!
Much appreciated.
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