No Pattis, perhaps you don't get the nature of the relationship. The customer pays the airline to manage their luggage and in return the airline looks after it whilst it is in their care. That is how it works... the customers pay and the airline provides the service. Perhaps we should try your approach for other services. You take your letter the post office and buy a stamp, hand it to the clerk.. who shoves it back in your face and says "deliver it yourself". Or we can do into McDonalds and buy a hamburger. After paying, the clerk tells the customer "take some responsibility you fat cow and make your own hamburger". On reflection, I think I am liking this novel approach....
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