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This is what Delta officially says about it's responsibility for luggage:
Quote from Delta Terms and Conditions
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For travel entirely within the USA, liability for loss, damage or delay in delivery of baggage is limited to $3,300 per ticketed passenger unless a higher value is declared in advance and additional charges are paid. Carrier assumes no responsibility for fragile or perishable items.
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This is what their lovely employees really think:
Quote from Justme,
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We have a responsibility to deliver your bag from A to B, not to babysit it
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Where in the T&C does it say we will protect it from someone's dog peeing on it? Or from someone's liquids in their bags leaking and getting on it? Or from the rain? It doesn't. It protects against LOSS, DAMAGE, and DELAY. The car seat was none of those things. It was dirty, that's it. On a PERSONAL level, had I been the agent she talked to in baggage service, I would have offered her a loaner seat. That didn't happen in this case though.
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This is what Delta officially says about travelling with kids:
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Your child's safety and comfort are very important to us. That's why we have travel guidelines and safety restrictions to make sure kids' travel is fun and safe.
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This is what their lovely employees really think:
Quote from Justme
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It could also be just as easily solved by not letting kids travel.
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I enjoy kids as much as anyone else, but I think you will find that the majority of stories you hear that involve both kids and travel end up being complaints about the kids. Kicking seats, screaming, crying, pooping, you name it, they do it. Do I seriously think we shouldn't let kids travel? No, I said that to demonstrate the level of lopsided we are dealing with here. Saying, "This problem could be easily solved by not allowing animals on planes." is crazy and you and I both know it. I was simply trying to show that.