I wonder if you guys would feel the same way if you handed your coat in at a restaurant and another customer spilt a bottle of wine over it. You would shrug your shoulders and say the restaurant has no liability? You are charging people for a service, and you have a duty of care to those people to provide a reasonable service. I don't think people would expect a car seat to be pee'd on by a dog, whilst in the airlines care.
Leatherboy... you may have interpreted my post more negatively than I intended, but the silly nationalistic gut response makes a poor argument. I have never suggested the UK is perfect, and my children are US citizens. In any event, are we following the logic that US companies are beyond criticism by British people, even if British people use their services? In that case, can you start posting your objections to US citizens criticizing BP please?
Justme...
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Where in the T&C does it say we will protect it from someone's dog peeing on it?
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Nowhere. I notice it doesn't say in your Terms and Conditions that your staff will not masturbate over female passengers underwear either. Presumably, this means that customers can expect this and have no legitimate complaint.