Thanks a lot for that jimworcs.
I'm trying to fill up a complain online with Continental,
here. However, the website would not allow it. Error message "
Please enter a valid Message (include your flight number(s) and travel date(s) if applicable, max 2000 characters)"... Everything is included, 1900 words, but it doesn't work. Anyway, I think I'm going to fax it.
I already sent one to DOT. I don't think they can do anything but just for peace of mind.
Will post later if anything worked out.