The drive to charge for everything and reduce costs by restricting blankets, child kits, etc has nothing to do with 9/11. His commment was gratuitously offensive and pointless.. Good for you for naming AND shaming him.
I am impressed by the actions of the other employees. It is good to see, as the normal reaction of airline employees usually seems to be to "stick together" and blame the customer. A rare showing of decency by Delta employees.
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