[tarnoff]

On Monday, July 19, I tried to print my boarding passes before leaving for the airport. On the first leg of my trip, my boarding pass printed, but I no longer had the seat assignment I had selected when I purchased the ticket. On the second leg, the computer message said to see an agent. I tried to call Delta, but they were not taking phone calls.

I arrived at the airport and stood in a line at the main counter with 4 other people. A Delta agent came over to us and told us bruskly that we were standing on the wrong side of the ribbon separating the line. Though it seemed to make no difference on which side of the ribbon we were standing, we moved over anyway. When the same agent returned to behind the counter and appeared to be finished with another passenger, I--being next in line--approached the counter. He looked up and said, "Did I call you?" I said "no." He said, "Get back in line until I call you!" What ever happened to common courtesy? It would have been just as easy for him to say, "Please return to the line and I'll call you in a moment."

At the gate, I showed the the Delta agent my first boarding pass--which had no seat assignment. He said to wait until he called me. He never did. When the announcement was made that all passengers should have boarded, I approached the desk and he gave me my boarding passes. Come on, Delta! Get it together. For $250, I can be treated with a little courtesy and respect.