[InnovativeEdu]

I flew Delta today and before the flight ever took off I was shocked at the poor quality of service and rude treatment by staff. I checked in more than two hours before my flight. After waiting more than thirty minutes in security, several of us were herded to another security line without explanation. After the ten minute walk we were brought to an EVEN longer security line and left at the end of it. It took more than an hour to get through security. When I got to the gate I went to the ticket booth to check on my seat assignment but no one was there. When an agent finally appeared there was instantly a long line which I got on. When I got to the agent without eye contact he shared they may not have a seat for me, then, wait for it....he just walked away. Thinking he'd come back, I waited a few minutes. He never returned, so I went to him and asked what was going on. He told me to be patient. I asked him what he wanted me to be patient for? I asked why a paid for ticket from an early check in would just be given away. He told me to calm down and go away. As an fyi there were no more flights to my destination that day. I waited longer with no communication from anyone and no one at the ticket desk.

I went back over to the man and asked what was going on. He said, without looking at me, I told you. We're overbooked and we probably don't have a seat for you. I asked how this could be. He again told me to calm down and leave him alone. I asked how calm he would be if someone just took $500 from him for a product or service that he never received. He didn't answer. He just stopped speaking to me and any of the other handful of confused passengers who were being told they were being bumped from the flight. Mind you, we were not stand by passengers and we had all checked in at least an hour before our flight.

The agent was unapologetically rude and dismissive. They shut the doors to boarding and still he refused to share any information. Then, without uttering a word to any of us or looking at us he handed a few of us tickets.

I'm grateful I was able to get on the plane, but completely disgusted at the rude dismissive treatment by the Delta employees. I also want to know more about this airlines policy of not honoring paid for seats.

What is going on with Delta?