Why the criticism?
I don't understand why the other posts have jumped all over this poor guy. When American skimps on in-flight entertainment, it makes the airline less competitive in markets where it competes on the basis of service (namely, heavily regulated international routes). The whole point of this website is to give customers a forum to voice their opinions in the hopes that AA will listen and make improvements that will ultimately increase the airline's long-term profitability. So, until the open skies agreement kicks in and AA becomes a low-cost carrier, this guy makes totally valid points about the extraordinarily crappy (by comparison) entertainment currently being offered on long-haul international flights such as his. AA should stop buying reruns of I Love Lucy and the like. I'd like to subject the senior brass to 15 hours of their own in-flight entertainment and see how they like it. And by the way, customers on AA 777s are subjected to the same bad entertainment choices in all cabins. A first class ticket makes no difference.
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