Complaint: Canceled / Delayed / Overbooked Delta favors Delta over their customers
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Old Jul 23, 2010, 11:33 PM
arriba arriba is offline
 
Join Date: Jul 2010
Posts: 1
Thumbs down Delta favors Delta over their customers

Delta Air Lines is charging me $150 to break a contract/cancel a flight for a ticket I purchased. When Delta Air Lines recently canceled one of my other flights/broke their contract they would only compensate me with $100 voucher. This is not okay especially after sitting in the airport for 9 hours. If Delta charges their customers a $150 fee for canceling/breaking a contract then they should match that same fee, dollar for dollar, when they do the same thing. When I spoke with a Delta representative on the phone she was very argumentative and seemed to think this was unreasonable because they did rebook me 9 hours later. This does not make it okay. My time was wasted in the airport for 9 hours and I lost out on a day's worth of pay.