Delta's nasty, hostile attitude to paying passengers is a a disgrace. Their biggest failing is their instinctive, gut reaction to never accept they got it wrong. They simply try to justify themselves with standard letters and refuse to look at the individual circumstances.
Your complaint is one of the worst examples. Here we have a customer who asks the airline how much it will cost for a return ticket for their child. All the information was given to Delta and they provided a quote. The customer accepted the quote. The airline refused to honour the quote and blackmailed them into paying a gouging price.
If this doesn't call for regulation and legal action in small claims, I don't know what does.
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