Let's start with the basics.
When an airline makes a safety based decision, whether to take an aircraft out for service, a delay to fix a fault or pilots/crew are out of hours and can't fly the aircraft, they should NEVER be subjected to criticism for such decision making. This approach has made aviation, particularly in the US and Europe exceptionally safe.
So on those issues Pearl, I am with the airline. What follows sadly is an all too familiar story. The lack of communication, the poor service and the unhelpfulness of staff makes the whole experience for the passenger a nightmare. Over and over, the issue that arises is the sheer lack of information and staff with "attitude". We need real competition in this industry and the best way to do that is:
1. Cap the market share any airline can have at each airport to 25%
2. Allow foreign airlines to compete in the domestic market (on a reciprocal basis).
3. Have a standard regulated charter of passenger rights.
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