Ok, just lets me clear about what is the good service and bad though.
The loss of your bag and the delay in returning it to you is very bad customer service and you are fully entitled to be compensated.
If your bag did not have an address label in Syracuse and the Detla agent opened it and called your pharmacy to try to trace you, that is an example of good customer service. Because this is so unlikely, I think perhaps this was someone new at Delta who hadn't fully learned how to be rude, obnoxious and unhelpful or was working for another company contracted to Delta, so not fully schooled in the Delta way.
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