You are completely missing the point. The customer told Delta the age of their child, including their date of birth. Delta then provided a quote for the cost of transporting the baby. Delta knew the child was not the right age, but mis-sold them a ticket.
If you called Delta and asked them for a round trip ticket to New York. You provided all the information and on the basis of that information they sold you a ticket for $500. How would you feel if on the return portion, they demanded another $2,000 for the return because they had sold you a cheaper ticket by mistake?
Delta, at the most, should have offered to sell the customer a ticket for the correct price at the time of booking. This is the date at which the buyer made an offer to buy and Delta made an offer to sell. The fact that Delta made an offer to sell that was incorrect, does not entitle them to gouge the customer at a later date. It is simply outrageous.
This is the key to this story:
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When I purchased Teddy’s lap ticket in Feb 2009, I showed them Teddy’s passport and birth date. Apparently, Delta should have never sold me this ticket but they have no responsibility to tell me that fact. If Delta is in error, then I just have to pay more. Worse yet, Delta could not refund the lap ticket that I had purchased previously.
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If the customer had bought the ticket online, and there was a generic statement which read "please ensure that you have read all the terms and conditions of each ticket before purchasing, as we are not responsible if you purchase the wrong ticket"... perhaps Delta would have a case. This is not what happened. In this case, the passenger showed the passport and birth date to the airline. This is a clear case of mis-selling. Any reasonable agent or customer service rep, looking at that passport, would see that the child was close to 2. That should have triggered them to check the childs eligibility for the whole trip.
I would strongly urge this poster to take this case to small claims court. The airline have acted unreasonably, and unless they can show that the terms of the ticket were drawn to their attention at the time, I think the customer would have a very good chance of prevailing.