idaho,
Perhaps you are not fully aware of the rules. If the flight was cancelled due to mechanical reasons, the airline is absolutely obligated to pay for a hotel, so not sure where the "maybe not free" comes in. Likewise, if Delta decided that they were, in lieu of this, prepared to pay for a taxi, this should be in cash, not in the form of a voucher. How can a voucher possibily take care of the taxi fare, unless the taxi driver was prepared to accept Delta Dollars. Frankly, they are worthless.
The reason the poster prevailed was because Delta knew they were 100% in the wrong and didn't want to have to defend themselves in the court of public opinion. Their cynical attempt to screw the customer first and only give in when they face exposure is typical of their nasty, toxic attitude to customers.
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