I am not saying that this isn't a terrible situation to be in. However when did it become the airline reps job to do math? All they were looking at on the passport is if the infant was under 2 when purchasing the ticket. Not many in this world can do math in a moments notice. Something else we don't know is how long the trip was. What if he was gone for 5 months. So putting it shortly when traveling even on an airplane you should probably research all information and not expect them to hold your hand.
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