You didn't read their post, they provided the customer a phone to call Delta to look for a hotel in the area that wasn't full. They instead opted to drive to their daughters house by way of Taxi. No airline is obligated to pull $100 out of a cash register for anyone. If a customer declined their offer they forfeit any additional help. Frankly $100 voucher for thier situation is more than plesant.
Name me one other airline who would have paid for the Taxi?
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