Complaint: Customer Service Broken Promise
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  #7  
Old Aug 1, 2010, 9:53 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Quote:
I opted to return to my daughter's house in a Denver suburb and was told by the gate agent that the taxi fare would be reimbursed.
If I could put it in flashing lights I would. The customer discussed this with the Delta agent and was told if you choose to go to your daughters house, the taxi fare would be reimbursed. That was a commitment.. .it is a contract. The reason Delta paid is because they were about to be exposed in the newspaper as the lying creeps they are. The customer did not act unilaterally, he got the agreement of Delta first. It is right there in black and white. I think you are the one having problems reading....