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When I got back to my home in Minneapolis I contacted Delta's customer service department to inquire as to the procedure to get my taxi fare reimbursed. Delta refused!
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Wow, you seem pretty determined to mislead... are you sure you don't work for Delta. You missed out the "When I got back to my home" bit. The customer relied on the word of the Delta agent (a very big mistake) that they would be reimbursed. Fake miles for unavailable seats is not reimbursement, neither is a voucher which requires you to spend even more money with the airline. That is just a sales incentive.
Reimbursement is cash money... the customer didn't expect them to pay out right away. What they expected was that they would submit their expenses for the taxi and Delta would send them a cheque. That is reasonable and fair (a concept alien to Delta, and clearly you are having trouble grasping this concept also).