I would say due to the experience (if portrayed accurately) you recently had you are in the right and the agent acted poorly. So poorly in fact that if I was their supervisor I would fire them immediately. Now to think a whole airline acts the one overwhelmed agent acts is silly but I can understand how one experience can put a lasting bad taste in your mouth. I hope whichever airline you decide to fly with in the future treats you more appropriately.
If you don't mind me asking, why were the cops mentioned? Were you or any other passengers raising your voice or acting out?
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