how to improve?
How to improve:
1. Provide another plane when the one that is supposed to fly is broken.
2. Do not call cells of entire frequent flyer members alerting them about a delayed flight when only one is flying (especially at 5 AM for a 9:00 flight).
3. Do not delay the baggage pickup for 2-1/2 hours after the lightning has stopped
4. Have wide-hipped flight attendants lose weight so they don't ram into every passenger they pass by in the aisle.
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