Thanks. Having been in over my head since getting back from my Russian trip I'm now getting back into the swing of things.
I have forwarded material to my rep in Congress, who has helped on other transportation issues, and just written to the CEO of American Airlines, indicating that the frequent flier offer is an insult. I will directly respond to customer service, to which I indicated I would take legal action if I did not get a satisfactory response. Tomorrow I'll call the state attorney general's office, which has an airline division. American Express wrote me and said that AA is at fault and outlined how they should fix it; Amex also indicated that AA did not respond to them. A corporate travel agent I use frequently contacted AA, urging I get a refund, and AA stonewalled them.
Just back from my Russian trip and must say everything on Lufthansa flawless by comparison. Though I must say that when I thought of the old Soviet bureaucracy I couldn't help think of AA....Dunno if I mentioned this, but I was once a visiting research scholar in an operations research center at a major biz school and this kind of thing would be a wonderful case study to discuss in class. AA is broken.
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