Good news last night. The aviation writer for a major US newspaper, with whom I have had a good relationship over the years, is possibly interested in a story. We'll see, but his comments to me suggest we've got these guys in one of those 'white lie' situations (which play customers as fools and defraud us). I am happy to fight this battle. Why does a once great company have to stoop to this?
Fortunately, I am prosperous so it isn't the money, but the principle of the thing. Today I will make a call to my state's attorney general's office and I'm having dinner with my lawyer tonight. It'll be interesting if the AA CEO responds to my letter, in which I pointed out failures in his interline/logistics system. I went through my email files last night and found a bunch of messages I sent to friends and family while on my trip confirming my conversations with BA and AA people. One of them was in real time, sent while I was on the phone as AA made the BA booking.
You and our readers will be among the first to know what happens. I am almost wishing I could do more than just get my money back. Where's Ralph Nader when we need him?
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