When we booked our flights for the world cup in south africa we were pretty desperate for available flights. Ended up booking business class with Ethiopian airlines as a last resort.
Not only did we miss the first day of the tournament (had tickets for opening game and ceremony) and had to make an unscheduled overnight stay in Addis Ababa (ie the middle of nowhere) due to flight delays, on the way home our luggage was lost and didnt get to us on time to make our connection to our final destination.
2 out of 3 bags have since turned up. The 3rd one, is completely lost but the airline refuses to accept responsibility making it impossible for me to claim from my insurance.
Souvenirs for family and friends, clothes, important documents..all lost.. and Ethiopian airlines have just decided to ignore my calls and emails for help. I really only needed from them a confirmation that they lost my luggage so I can claim from my travel insurance but now I am fed up and want compensation from the airline too.
Anyone out there with some advice? How can I make them respond to my claims and accept responsibility? Ethiopian airlines is just completely ignoring any requests for help.
I have full travel insurance but they wont do anything unless they have a statement from the airline saying the luggage is lost...
One word of advice to anyone considering flying Ethiopian Airlines..you are better off taking a boat, train, hitch hiking or even walking than flying with them!!!