Suck it up? Everybody does it so it's fine? Stop, your logic is overwhelming me. Charging such a fee, whether everybody does it or not, is wrong and shouldn't be legal - period. You a-holes resell the seat at a profit in addition to charging me to get MY money back (or even to have the "privilege" of using it on another flight in the future). You must be an airline executive. No wonder they're so profitable...apparently the only way you can stay in business is by taking advantage of customer's online booking mistakes by gouging them with fees that are completely unjustified. Brilliant strategy.
So tell me, genius, what's the money for? Is there any legitimate service or loss that the change or cancellation fee is covering? Any at all? No - it's just a rip off pretty much however you slice it (your brilliant rationalization aside). And its not as if this is the historic practice of the airline industry...it's a new way for you f*ckers to rip off customers. So, tell you what, you can suck it.
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