Nevermind rerere, robertmcgough. That person is just here to make problems. Whether they are an airline employee or not is also debatable. If they are and haven't registered as such, they should have been banned.
It would appear your trip has ended already. What did you end up doing? I hope you were able to just pay a change fee and move your date.
For your complaint about the legalities or even morality of charging such fees. As another member here says constantly (and in this case, I agree with him) until this type of action is regulated, it will not change. They are able to charge these types of fees simply because they can. They basically have you where they want you and you have no option but to pay the 400 bucks for a ticket or pay THEM to get a refund.
Hopefully for you, it worked out well and you got off cheaply to get back home.
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