Hi Judge,
Thank you for taking time to respond to me. I tried the tactic with the receipts but my insurance company is adamant they need a letter headed document from the airline stating the bag is lost.
I did copy and paste the link to this forum to the public relations and customer service department of the airline and finally (within a day of posting after 35 days of ignoring me) one of their managers responded to my complaint saying they will look into it.
I dont know if I should consider that as progress but I am hopeful that this may come to a conclusion somehow.
I will be persuing some form of compensation from them for the way they have treated us. There is no excuse to treat a paying customer so badly. I think a refund of our flight cost is fair.
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