We cannot entirely blame Austrian Airlines for its thievery, only for its lack of human compassion. We arrived from the USA to the Vienna airport after a long flight and finding out that it was quite complicated to get to Innsbruck by land, we approached an attendant at Austrian Airlines. He could see that we were in a bind and had no available choices and sold us two tickets, for this 45 minute flight, ONE way, for just under $800 for two people. Did he hold a gun to our head to get us to buy the tickets? Of course not but given that we were able to purchase return tickets with Nikky airlines for a total of $226, I believe that this agent could have done better. I cannot help hoping that if that agent's family members are ever in a similar situation, anywhere in the world, they will be treated the same.
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