When companies really understand customer service, they get repeat business and don't have to file bankrupcy like US Air did in 2005. As I explained in my previous example, Panasonic TV stepped up and repaired their defective TV outside of the warranty. This resulted in my purchasing another Panasonic TV and telling my family about what great service I received. Now 3 other members of my family own Panasonic Plasma TVs in addition to me. In this case, the opposite result is happening. I'm disappointed in the US Air response and of course I'll be sharing my experience with others looking to travel. I've heard that congress is going to be taking a look into this just as they did when the banks were gouging their customers with excessive fees. It's sad that we have to legislate fair business practices.
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