US Airways Reply to my Rebuttal
"Thank you for contacting the Central Baggage Resonlution Office at US Airways.
We apologize our original attempt to resolve this issue was not to your satisfaction. As Customer satisfaction is our main focus, we want to be sure the decisions we make are based on research, facts, policies and procedures.
Please understand we are not trying to diminish the unsatisfactory incident you have encountered. We are very concerned about any breakdown in service that disrupts or detracts from the enjoyable travel experience our customers have a right to expect.
While we offer space on the aircraft for carry-on bags, we cannot guarantee space will be available. If you are required to surrender your bag at the gate, or onboard, the property is then considered checked baggage. Additionally, it is the responsibility of the owner of the property to remove any item not covered within our limits of liability.
Per your request, we reviewd you file and found no reason to alter our decision.
Sincerely,
Rober Davis
Specialist, Baggage Resolution-Claims
Central Baggage Resolution
Case:*************** "
This is the exact letter I received and it wasn't even signed by Mr. Davis.
US Airways employees are THIEVES!
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