Easy answer
I was held up because the interstate was close for two hours due to a major accident involving 4 trucks and 2 cars. My phone is also internet based for time. United has only one person working the gate and she left early according to two other passengers who were waiting on another flight. Because there were only a feew people that boarded the flight when she did not see anyone else in the gate area she left the gate and went to the aircraft early.You may be an airline employee or ex employee but I'm a controller and know the FAA regs all to well.
United is one of the most complained about airline ever and if you take the number of compliants per thousand and consider that Delta has more only because it flys ten times as many filghts that would put united at the top by a large margin.
The day United fails will be a great day for the US consumer. That day is coming soon. United is developing a huge rep. for bad service it's just a matter of time.
My next move is to file leagle action here where I live and bring them to court to explain their reason to a jury of 12 people who can award compensation and love to do so when they are presented with all the facts and all of the complaints about UA that have been filed.
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