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[Before you complain so much, why dont you check your allowance before you travel. If you have never travelled before then one can excuse your ignorance but 20kgs is the common baggage allowance and if you dont follow these rules you have to pay for the extra baggage. You have bought a seat not the whole airline...!!!
Be fair and reasonable...!! Stick to your allowance and you should be fine...ignorance is not the airlines fault...!!
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