Usually, the gate agent will try to accommodate parents and kids. So that should have been your next stop after you felt you had no solution from the counter. Ask the control or gate agent. Yes, it can go wrong at times.
If the FA's had such an attitude, and it wasn't exacerbated by an angry father getting in their face (so to speak), then shame on them, and file a complaint.
If on the other hand, you were exhibiting an equally bad attitude, and interfering with their duties, then you might have a problem with your complaint.
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