Quote:
Originally Posted by Gromit801
Usually, the gate agent will try to accommodate parents and kids. So that should have been your next stop after you felt you had no solution from the counter. Ask the control or gate agent. Yes, it can go wrong at times.
If the FA's had such an attitude, and it wasn't exacerbated by an angry father getting in their face (so to speak), then shame on them, and file a complaint.
If on the other hand, you were exhibiting an equally bad attitude, and interfering with their duties, then you might have a problem with your complaint.
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The person at the counter was the gate agent. As mentioned, there are 4 passengers prepared to give statements about the unreasonable conduct by Continental staff. Furthermore, there is a video which shows part of the incident, thus my conduct and demeanor while be harassed. I can understand your scepticism, I would also be sceptical as such behavior by Continental staff if unprovoked seem difficult to believe...but unfortunately it's true.