Like I said, if it's their fault, file the claim. Don't let the "Airline Sympathizer" badge sway your thinking about me. I just don't happen to agree with customer complaints 100% of the time, and was thus awarded the Red Badge of Courage by the site admins, lol.
The counter agent and gate agent are two different positions, though sometimes the person at the front counter (where you check in) then becomes the boarding or control agent when it is time to board the aircraft. Same person, different duties.
|