i didnt think united/alitalia were partners. i thought alitalia was skyteam. could that be the reason united couldn't get you the boarding pass? i would avoid alitalia at all costs anyway. they are awful and so uncomfortable and the crew was lazy. we just had 8 crewmembers fly them from chicago to rome then onto sicily and all 8 had missing baggage. hope you get your luggage soon
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