[JILL PLATTS]

Interesting to read your experience. We travelled from LHR to Halifax 7th Aug. Just after crossing Ireland the captain announced we had to return to Heathrow as all the toilets were not working. We had to change planes and it delayed take-off by 4 hours, with the result that we missed our connection to Montreal, had to fly to Toronto and then back to Montreal. We were delayed by just under 12 hours and I have to say the customer service was appalling. We were given incorrect information (lied to!) and were supposed to feel grateful to the crew who continued outside their hours to take the flight onto Toronto if they wanted gratitude they picked on the wrong person. If we wanted a snack on the flight we had to pay for it with the classic comment from the stewardess 'Even we don't get our meals free we have to pay.' Well that's like the majority of working people welcome to the real world! She may have been tired but the reality is someone obviously didn't check the toilets before the plane left Heathrow and that's a customer service issue, which as an employee of the company she has to deal with.
Has anyone also had trouble with pre-booking seats but never getting them? This happened on each section of the journey and needless to say they were never as good as the ones chosen.