[swordlight]

Shared a shuttle with this gentleman to the hotel we stayed at after our experience with Alaska Air. Did not know his name but commiserated with our issues. I just happened to run across this site while researching how to file a formal complaint. I can tell you first hand that 'Joe' is an insightful intelligent person. With the luxury of a face to face he seemed stunned that a simple wheelchair request for an elderly person escalated to this level. Alaska Air has some excellent personel but unfortunatly a few power-drunk gate employees at Seatac can ruin a trip. Joe, send me a personal message with contact info, I'd like to touch base about going foreward with this.