[Jmart32827]

We arrived at CHI and was met with a wheelchair and was taken to our next flight UA 0155 to SFO scheduled to depart at 8:05 pm on 08/09. The plane was delayed and the gate agents did not have any information about the flight. The gate agents the started to work on another flight to Las Vegas. They kept announcing that they had no info on the SFO flight and if any one had any questions we should go to customer service by another gate. I went to customer service and was waiting in line for over 45 minutes. There was still 15 people in front of me when a agent walk up to the line and announced that if we were in line to ask about UA 0155 to SFO that there is nothing they can do and another 10 pm flight to SFO was fully booked. Just go back to the gate and wait, there is nothing wrong with the plane and it just took off and will be here. I asked the agent if it was at all possible to rebook us for the next day due to my partners traumatic brain injury. She said there was nothing she could do and go back to the gate. I asked if the flight was over book, we would be willing to volunteer to take a flight tomorrow and this would help me because I could get my partner to a hotel to rest. She said she can do nothing and go wait at the gate.
1.5 hours later we are still sitting at the gate with no plane. Another passenger was siting next to us, he is blind and had to go to the bathroom. I helped him to the counter and he waited, the gate agent just ignored him. Finally I went up to him and said I would take him to the bathroom. When we came back the monitors were showing they were accepting volunteers to take another flight. I went to the agent and asked if we could volunteer. She said United was not asking for volunteers and we would have to wait for the plane to arrive and see if United needed any volunteers. I pointed out to her that the monitors were asking for volunteers and that my partner has a traumatic brain injury and has been sitting at the gate for the last 5 hours. If United needed volunteers it would help us get him to a hotel and would give United 2 seats. We also are very flexible in re-booking the flight so we could fly anytime it was convenient for United. The agent then asked the other agent and found out he was already taking volunteers and she could process it using certain codes. The agent did all the paperwork and gave us a voucher for the hotel and dinner. She then let us know we got vouchers for future flight. she then confirmed us on a 9 am flight to SFO the following morning. I asked if she put in the wheelchair request for my partner and she said everything was taken care of. The blind passenger then asked to fly tomorrow since the flight was over 2+ hours late and he would have nobody to pick him up at 1 am in SFO. The gate agent said he could not because United has no one to take him to the hotel so he has to take the flight and could not volunteer. I asked that means there would be no wheel chair for my partner and she said we are on our own. I walk away to ask someone how to get to the hotel. I got directions and checked out where elevators and escalators were and then returned to the gate. The blind passenger was still there arguing with the gate agent. I walk up and volunteered to take the blind passenger to the hotel so he would not be stranded in SFO. The plane finally arrive and another agent was directing passenger getting off the plane from Washington Dulles to another gate for those who missed their connecting flights. The agent also announced that they should tell the agents that the delay was caused by mechanical failure of the plane which previous agents said was not the case. She finally agreed and gave him the paperwork and booked his flight for 12:15 pm the next day. I loaded up all our carry on, my partner and the blind man and started off to the Hilton with no help from United which is in direct violation of the Air Carrier Access Act.

I have file a complaint on United.com and requested a specially trained complaint resolution official to respond but have not heard anything from United. Anyone have email or contact numbers for someone at united? Any other suggestions in getting this corrected?