[saracco]

I boarded a flight of Go!Mokulele, flight 1072 out of Honolulu to Lihue. I was asked to check in the bag and to pay for it even though it was less than an inch bigger on one dimension. The bags arrived with the seams torn apart (it was a brand new bag, just bought).
What happen is that rather than handling it from the handle it was handled through a strap and that caused the tearing.
I was asked to fill in a form and was told they would call me back with instruction. After 2 days that they did not call I called and left a message to an answering machine promising to return the call. It did not happen.
Eventually I managed to get in touch with a person on the phone after 4 days and was told that Air Mokulele does not cover the damage to straps and since that was the cause of the destruction of the bag I was not entitled to any compensation, not even the refund of the charge for transporting the bag.
The whole experience exosed me to very uncorteous personnel and made me wish never again to use this company.