Quote:
Originally Posted by jimworcs
Not too bad a response...at least it sounds like they read your complaint and actually responded to the issues raised. With Delta, you would have got a reply which made no sense and was generated by a computer!
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working on a response. I am surprised United flat out denied that they did not provide wheelchair assistance and an escort for the blind passenger. I never knew the blind passenger, but step in to help. The gate agent said we were on our own, I sent United her employee ID so hopefully they can talk to her.
The DBC volunteer system does not work the way she responded. It's works more on a cattle call basis and totally at the discretion of the gate agents.
The gate agent did not even look at the blind person's ticket before saying her could not volunteer. She said it was too late and they did not have anyone to take him to the hotel.
I filed DOT complaint but not sure where to file blind/disability discrimination complaint since the DOT just logs complaints? Any ideas?