[lacrosse293]

I fly Spirit perhaps 20-25 times a year - all domestic flights. Recently, I received 4 free roundtrip vouchers, two of which I decided to redeem for a trip to Florida with my wife. To redeem them, I had to call the customer service number listed on the Spirit Web site. Well, the calls are forwarded to a call center in another country; if I had to guess I'd say India. Someone answers with a very heavy accent and says their name is "Joe or Mike". That wouldn't bother me, but only one representative (I spoke with 6 over the course of trying to redeem these) could speak halfway decent English. None of them were willing to think for themselves - they were all like robots, repeating what was on their screen. Most off the flights I chose were not eligible for free voucher flights. Finally, after much frustration, I asked one rep what flights I could take. That rep told me I would have to name specific flights and that he could not go through flights to find one for me without the specific flight numbers. When I asked to speak with a supervisor, I was put on hold and the original rep I spoke with came back on the line and acted like we had never spoken before - he had totally forgotten and thought he was speaking with a new client. It was horrible. If possible please try to avoid calling customer service at all cost!