American made a holy mess of this whole transaction. The airlines are vigorously defending the idea that they do not have to refund the fee if your bags go astray. This would make a big dent in their ancilliary revenue. They would probably offer you some kind of voucher, perhaps even more than the baggage fee, to avoid the priniciple of refunding your fee.
You should stick to your guns. "Reasonable" is a broad term, and if you are attending a wedding, then of course formal wear is required... the law is on your side and make it clear to AA that you will go to Small Claims Court if you have to, to assert your rights.
I have added Lillith to the Hall of Shame.... for her spectacular response to your Timbuktu... you should consider asking for a transcript of that call!!
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